Conflict Resolution
Identifying the conflict
When you are tasked with identifying the conflict you will need the ability to be able to see what is going on, why they’re fighting, what the issue means to the SASR, and if it can be easily solved. Conflict resolution is one of the most important skills and NCO can have. The ability to resolve conflicts will be used in just about every situation. You need to be able to communicate, actively pay attention and/or listen, review your options on how to actually resolve the conflict, and you need to end the situation with a win-win solution for both parties involved. Now some simple steps when you want to identify the conflict. Read the previous messages in the chat, this may seem obvious but many people fail to use the tool of the scroll wheel on their mouse. You can also use someone who has tried previously to unwind the situation and ask them what is going on. When you are tasking yourself with analyzing a situation, gather the facts and keep distance from the conflict. Something you want to AVOID doing, would be placing yourself in the risk of getting in the conflict. Identify if the issue is even beneficial to the good of the SASR, is the outcome going to affect the greater good, or will it only affect the individuals involved? The final step in identifying the conflict, is realizing whether or not the conflict is easily solvable. If the issues involves several people, who are bringing others into it, the issue may be more difficult to resolve, as to where if the issue is between two people, you can bring the two people together and solve the situation.
Identifying the actors
Identifying the actors, sometimes, even the person that is right can be wrong by inciting the fight. The way you identify the people who are involved in the issue, is well, reading the chat, or getting told, “hey so and so is fighting with so and so.” Most arguments or fights have a side who is right and wrong. The only reason most situations continue, is the simple fact that people don’t know how to get their point across, or when to stop. There are certain times where you’ll have to tell the person who is obviously right, that they need to let it go, because the person who is wrong will only create more problems if people go against the way they are acting, or what they are doing.
De-escalate the situation
When you are de-escalating the situation it is best to remain calm. No matter what anyone says to you or about you, you should ignore it. The moment you become flustered, is the moment the situation becomes worse. In some cases it is best to address certain individuals individually. Whether it be in dms or somewhere private in-game. Side distractions can escalate the situation. If this fails, you may need to take administrative actions and mute, or remove the individual(s) for a set amount of time. Some situations are more complicated than others, and not every situation is the same. You can never face the identical situation twice, so the ways to de-escalate the situation will always vary.
Written by: PapasReality
Edited by: AlaskanReality, PapasReality, Thinkawsomedude16
